Renewals Manager

WHO ARE WE?

We are on a mission to drive tech-enabled change for developers to shape the communities of the future.

LandTech is supercharging the whole development process by building technology for every stage of a property developer's journey towards unlocking land. 90% of the 200 top global cities have a housing crisis and it’s too difficult for property developers to build the places we need. To keep up with demand, the property industry needs to keep evolving. LandTech is part of that evolution.

Established in 2014 with two Co-Founders passionate about solving a complex problem, our product offering is the industry standard for site sourcing and assessment, and we are now a multi-million-pound business carving a path to international success.

Sound interesting? Come join us.

THE ROLE

This role is part of Customer Growth, which is responsible for truly understanding our customers and what they need. We give our customers the training, education and ongoing support to help them day to day and exceed their expectations, without fail. This leads to growth in accounts, high retention rates...and the overall success of the business! As a company we want our customers to achieve maximum value when they purchase our software so that we partner with them for the long term. Our customers' success is our success.

Reporting to the Account Management Lead, you will take responsibility for a large portfolio of customers leading on all commercial aspects and working with our Customer Success Managers to deliver against the customer's agreed outcomes. You will be expected to work with your clients to ensure a successful renewal, whilst working with external partners and internal stakeholders to remove barriers and find solutions for clients.

KEY ROLE ACCOUNTABILITIES

• Consistently deliver to target Net Revenue Retention and Logo Retention of our largest pool of customers; small to medium UK real estate organisations
• Manage all commercial aspects of existing customer relationships in a dynamic and sizeable book of business, including independent renewal negotiations, responding and mitigating risk in your portfolio and ensuring prompt payment from your portfolio
• Own the end-to-end renewal process for your portfolio of customers, ensuring timely renewal through proactive customer engagement and follow-up
• Contribute to strategies to minimise churn and ensure high retention rates across your portfolio and wider customer base
• Manage and resolve renewal escalations in a timely manner, looking to provide tailored solutions to meet customer needs and secure the renewal
• Collaborate with Customer Success Managers to ensure customer return on investment throughout their contract and participate in scheduled touch points as required
• Respond to inbound enquiries by speaking to customers and demoing our wider ecosystem offerings to help educate your customers
• Provide accurate forecasts for your portfolio and maintain your opportunities to a high standard within our CRM
• Gather information and insights to provide feedback for the rest of the business (product teams, marketing etc).

KEY METRICS

• Net Revenue Retention per month
• Logo Retention per month

EDUCATION BACKGROUND & TECHNICAL EXPERIENCE

• Proficiency using CRM systems, Salesforce and Excel/Google Sheets
• Minimum of 2 years experience within SaaS organisations
• Minimum 1 experience in account management, demonstrating experience in negotiating annual renewals, mitigating risk, and solutionising with a multi-offering product suite